Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the terms below.

30-Day Return Policy

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused, unwashed, and unworn.

• Be in its original condition.

• Include the original packaging, tags, and accessories, if applicable.

• Show no signs of use, washing, damage, stains, odors, or alteration.

We reserve the right to refuse a return or reduce a refund if an item does not meet these conditions, to the extent permitted by applicable law.

How to Request a Return

To request a return, please email us at sales@thesnuggleclub.com within 30 days of delivery.

Please include:

• Your order number
• The email address used to place the order
• The item(s) you would like to return
• The reason for the return

If your return is approved, we will provide you with return instructions and the appropriate return address.

Please do not send your product back without first receiving return instructions from us.

Returns sent without authorization or to an incorrect address may not be processed.

Contact Us

For questions regarding returns, refunds, damaged or defective products, or your order, please contact:

The Snuggle Club
Email: sales@thesnuggleclub.com

Please include your order number and the email address used to place the order so we can assist you efficiently.

Return Shipping Costs

For standard returns, including returns due to a change of mind, ordering the wrong product, or no longer wanting the product, the customer is responsible for all return shipping costs.

Customers are responsible for purchasing their own return postage and shipping the product according to the return instructions provided.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your refund has been completed.

Original shipping charges, if any, are non-refundable, except where required by law or where the return is due to an incorrect, damaged, or defective item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly and provide your order information and, when appropriate, photographs showing the issue.

Please do not return a damaged, defective, or incorrect item before contacting us.

After reviewing the issue, we will provide appropriate instructions and, where applicable, arrange a replacement, refund, or other resolution at no additional return-shipping cost to you.

Refunds

Refunds are processed after the returned product has been received and inspected.

If your return is approved following inspection, the applicable refund will be issued to your original payment method.

Please allow additional processing time for your bank or credit-card provider to post the refund to your account after we issue it.

Shipping charges and other non-refundable charges will not be included in the refund unless otherwise stated in this policy or required by applicable law.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once they have been used, worn, washed, soiled, or otherwise placed into a condition in which they cannot reasonably be resold.

Items marked as final sale at the time of purchase are also not eligible for return, except where required by applicable law or in cases involving damaged, defective, or incorrect merchandise.

If you are unsure whether your product is eligible for return, please contact us before shipping it.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different product, size, color, or variation, you may return the eligible original item according to this policy and place a new order.

Return Responsibility

Customers are responsible for properly packaging returned merchandise and following the return instructions provided.

We are not responsible for returned packages that are lost, misdirected, or damaged during return transit when the customer purchases and arranges the return shipping.

For this reason, we strongly recommend using a trackable shipping method.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or fulfillment. If the order has already been processed or shipped, you may need to wait until it is delivered and then request a return under this policy.

Contact Us

If you have questions about a return, refund, damaged product, or your order, please contact us through the contact information provided on our website.

Please include your order number and the email address used to place the order so we can assist you efficiently.

Last updated: August 26, 2026